Refund & Cancellation Policy
Refund & Cancellation Policy
At EcoSail, we are committed to high-quality logistics and consulting services. We have set a clear refund policy balancing client flexibility with operational costs.
1. EcoSail Wallet (First Refund Option)
- Auto-deposit: All refunds are auto-credited to the client's wallet.
- Usage: Wallet credit can be used immediately for any service or package without deductions.
- Cash withdrawal: Submit a "Cash Withdrawal" request via dashboard — processed in 7-14 business days (client bears transfer fees).
- Credit validity: 12 months from deposit date.
2. Refund Details by Service Type
Each service has its own per-stage refund formula. See the relevant service page for full details.
3. Force Majeure Clause
EcoSail disclaims full responsibility for delay or failure to deliver services in case of force-majeure circumstances beyond its control.
Covered events (non-exhaustive):
- Natural disasters and fires.
- Pandemics, epidemics, and quarantine restrictions.
- Sudden government closures of cities, ports, or airports.
- Armed conflicts, wars, or civil unrest.
Procedures:
- Service suspension: Client's right is preserved; execution is auto-postponed until the force-majeure ends, with no additional fees.
- Credit transfer: If the force-majeure persists and the client cancels, full amount is transferred to EcoSail wallet (regular cancellation fees waived).
4. Additional Provisions
- Site readiness: If inspection fails due to factory error without 24h notice, the inspection is counted as delivered.
- Bank fees: Borne by client in all refund operations.
- Processing time: 7-14 business days after refund approval.